This posthttp://forums.whirlpool.net.au/forum-re ... 31&p=2#r27
is a damn good wrap on how bad Telstra's sign up "experience" is (copied and pasted ALL of it - worthy one from WP poster DiscoDad
sigh. Telstra. Mostly useless.
Chocaus2000, I'm sorry to say that this is the level of service you get from Telstra. No surprises here for people in the know, but somewhat disappointing for you.
And it will get worse. Telstra will bumble their way through in getting copper connected to your new address so you get dialtone for voice calls, and then they will tell you that you can't have ADSL2 because the exchange is full or you can't have ADSL at all because you are too far from the exchange, or you're on a rim with no spare capacity, or your copper is not suitable for adsl at all. This will take several weeks for Telstra to finally work out.
Even worse, you apply for ADSL2+ and all the way through the painful provisioning process nobody at Telstra bothers to tell you that no spare ADSL2 ports in exchange, so you finally get it all working and you find they gave you ADSL1/M and you're lucky to get 6MB/s download.
So then you decide to cancel the new adsl contract and use Bigpond Cable, but Telstra can't won't guarantee a full refund and no further charges on the ADSL contract.
You bite the bullet and go Bigpond Cable, to find it's useless after 3pm schooldays until 10pm most nights due to 55,000 kids in your area hammering the shared cable. ( ok, not really 55,000... but feels like it somedays )
And then you try to use 3G, but that's got low signal at your house and only works in you stand on one leg in the laundry with the modem held above your head.
Betcha wishing you stayed in the old house now....
Sorry to be so gloomy, but the above summarises my experience with Telstra.
and don't get me started on noisy copper lines that Telstra don't care to fix!